Whoever the sales rep is above, and most other sales reps are completely ignorant. I have been installing alarms for 5 years as a tech, not a sales rep who make *** look like gold to people.
I have worked for this company and it is the worst company. Pinnacle is now becoming devcon since they closed down most of the branches and laid off all the amazing techs that were doing this for a career. Now the local presence people have is some guy they hired locally who may or may not have experience installing. living in an apartment that is the office, driving his personal vehicle.
GE is the worst type of alarm system out there. I have so much faulty equipment. On several installs I was told by tech support to take th panel outside, and test and program with it outside since it wasn't working inside the home. Then when I'm done put it back inside and continue installing... So basically they had no working system. Mabe some people's alarms will work if they have the right signal strength, but all the customers I have personally installed that tested it, have cancelled because theyrecieve no phone call. They let the alarm go off for 7-15 min. Nothing....
Actually, devcon used to be a good company. Until pinnacle took them over, and yes they took them over and shut most of their 50 local branches with fleet vehicles down. Laid off the techs. And replace them with anyone they can find, pinnacles retention rate on techs is horrible.